Refund policy

Return & Refund Policy – BienLeaf

At BienLeaf, we take immense pride in delivering fresh, hygienic, and carefully packed tea straight from our gardens to your cup. However, if something isn’t right with your order, we’re here to help.

1. If Your Order Arrives Damaged or Broken

If you receive your package in a damaged or broken condition, please:

• Click clear pictures of the outer box and the damaged product.

• Share the images with us at hello@bienleaf.com within 24 hours of delivery.

• Mention the damage while acknowledging the delivery with the courier partner.

• Ensure the product is unused and in its original packaging.

We will schedule a free reverse pickup, and once we receive and verify the product at our facility, we will issue a full refund or replacement, as per your preference.

2. If You Receive a Defective Product

If the product is defective or not as described, please:

• Email us at hello@bienleaf.com within 24 hours of delivery with relevant photos.

• Keep the product unused and in its original condition.

Once verified, we’ll arrange a pickup and process a refund or replacement.

3. If You Didn’t Like the Taste

Tea is deeply personal. Every blend resonates differently with every individual. At BienLeaf, our goal is to help you explore and discover your taste preferences.

• We do not offer returns or refunds for taste-related issues, unless the product is damaged or defective.

We encourage you to try our sampler packs or smaller sizes before committing to larger orders.

4. Refund Timelines

• Once approved, refunds will be processed within 7-10 business days.

• Refunds will be issued to your original payment method.